This week, Mark and Margaret speak with Marjorie Godfrey, MS, RN, Co-Director of the Dartmouth Institute Microsystem Academy and the Director of the Microsystem Resource Group. Marjorie is a national and international leader in designing and implementing improvement strategies in the place where patients, families and care teams meet - in the clinical microsystem. She discusses her strategies for improving the work flow in the clinical care environment by empowering nurse leaders and coaches within the health care system.